January 11, 6:22pm UTC

The Sophos Support case management system is currently experiencing inbound & outbound email delays . We are actively working to resolve this issue. In the meantime, we advise customers with critical issues to contact us via our Support Hotline (visit https://support.sophos.com/ to find your local hotline number). Alternatively, Customers can also raise & update cases using our Support Portal. We apologize for the inconvenience caused. We will provide additional updates as more information becomes available.