[closed] Latest Status Update:  4/1/21 19:00 UTC    ---------     At approximately 18:00 EDT / 22:00 UTC on 3/26/21 a maintenance script was executed on Sophos Central that caused a number of Partner Administrator accounts to lose their role assignments and as a result Partner/Customer User accounts affected by this issue may not have visibility to data, including customers, licenses and alerts. Our Sophos Central Development team continues to address as we are aware that a limited number of customers and partners may still be continuing to experience this issue.  Customers and partners with an immediate need to have these assignments restored should contact Sophos Customer Care at 1 (888) 767-4679, option #3 or chat at https://www.sophos.com/en-us/support.aspx . For latest status information, please see: https://soph.so/IWBjvz We apologize for the inconvenience and disruption this issue has caused.

Sophos Notification: Important information about Central Partner Dashboard, please check: https://soph.so/IWBjvz Unsubscribe at https://sophoscentral.status.page

4/5  RESOLVED Following our Maintenance window this past weekend, we have restored all Role assignments and have confirmation from Partners and Customers impacted that the user experience is back to normal. We continue to monitor to ensure there is no further impact.

[closed] Sophos Notification: Important information about Central Login failures. Please see https://soph.so/VBqwze Unsubscribe at https://sophoscentral.status.page

All services have returned to normal. We will continue to monitor closely and respond in the event we see any issues.